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FAQ

Thank you for considering Blu Moon Photography as your personal photographer. The following is a list of our most frequently asked questions. If you have a question that is not on our list, please feel free to email us. You can do so by clicking the ‘Contact Us’ option on the main menu.

 

What is your refund policy?

At Blu Moon Photography we want you to be 100% satisfied and happy with your purchase. That's why, if you purchase on our prepay site for a school event or underclass school pictures and are not satisfied with your package, you may return it to us at any time for a full refund. You may also return it to us on underclass retake day and we will re-photograph you and reprint your package at no additional charge. For our refund policy regarding purchases made in the studio (for studio sessions), please email using the email form on the contact us page or call for more information.

 

Do you charge a session fee?

Yes, we do charge session fees. Session fees are based on the type of session and number of people in the session. This fee does not include any printed products. Sessions can be rescheduled, however, session fees are NON-REFUNDABLE.

 

How much do portraits cost?

Portrait pricing varies based on your type of session or whether you choose to purchase a package or 'a la carte' (individual items). The majority of our clients spend in excess of $350 on full studio portrait sessions, some more and some less. A minimum purchase is not required and a payment plan is available on all orders in excess of $300.

 

What happens if I’m late?

If you are more than 15 minutes late to any session, you will either have to reschedule or forfeit an outfit change. It would be unfair of us to encroach on another session because of the prior one's tardiness. We ask that you please print out directions, have hair and make-up done and arrive a few minutes early to allow for check-in. We want this to be a relaxed and fun experience for all.

 

What is the policy for canceling a session?

All session fees are due at the time of booking, whether over the phone or in person. This fee is non-refundable. Please see the answer below for rescheduling.

 

What happens if I need to reschedule my session?

We ask that you give us at least 48 hours' notice, prior to your scheduled time. This will give us the opportunity to open up the time to another client. You may reschedule your session once and this must be done within 60 days of the original session. Remember, session fees are not refundable.

 

Can I get my photos on disk?

Yes! We have several options available. Please call for more information.

 

What if I want to scan and reprint the images myself?

Scanning and attempting to reprint without written consent is illegal and professional photo labs/printers will not do so without proper consent. We do not release our copyright without the purchase of the digital image for any reason. This includes graduation cards, holiday cards, cakes, brochures, etc.

 

Can my friend or parent take pictures on their cell phone during my session?

Nope sorry, we do not allow this for any reason, during any session. Please do not act surprised if we ask you to put your device away or ask you to leave the session.

 

What happens if it rains?

Rain only effects outside portraits and does not automatically warrant canceling or rescheduling a session. We will obviously not be able to photograph outside, however, we will shoot inside and we will reschedule the outside portraits.

 

Can I bring a friend or relative to participate in my session?

Yes! You may bring a friend or relative to join you in your portrait shoot for an additional charge. Please contact us for more information.

 

Can I bring anything to be included in my session?

Absolutely! We are happy to include any prop you wish to have included in your session. Feel free to bring musical instruments, sports equipment, letter jackets, cars, etc. Most props are free of charge, however, we do charge extra for pets. ANY type of pet is welcome from puppies and kittens to horses and cows! You also need to keep in mind that some props take more time than others to set up, so cutting back on outfits or backgrounds may occur in order to stay on time. Please contact us for more information regarding pet fees and props.

 

How do I view and purchase my portraits?

On the day of your portrait session, we will make an appointment for you to return to view and choose your portraits. The view appointment is scheduled for 7 to 14 days after your session and you will view them on our large HDTV. We do not print proofs, however, we also provide the option of placing your images online for view and purchase for an additional fee. All orders must be placed either online or in person with a scheduled appointment. We do not accept orders over the phone.

 

What is the turnaround time for a completed order?

While we strive to return your portraits to you as soon as possible, our production normally runs about three to four weeks and up to six weeks during peak times of the year; usually in the fall.

 

When do I pay for my photos?

Payment is due when the order is placed. We accept Visa, Mastercard, American Express, cash or check.

 

How do I get my prints?

Most people choose to pick up their orders. Shipping services are also available for an additional charge. We recommend picking up the prints as we are not responsible for prints lost or damaged in the mail.

 

How long do you keep my photos on file?

Images that you purchase are archived for 2 years from the date of your photo session.

 

Can we go somewhere else for my session?

Yes! We love getting out of the studio and doing location work. There is an extra charge for travel, but we will literally go anywhere you choose. Downtown Houston, Market Street in The Woodlands, Old Town Spring, the beach, Europe, etc.